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(Frequently Asked Questions) FAQ:

What can I expect in the first session?

In the first session, information will be shared with you regarding the services to obtain informed consent. It also includes reviewing your information and concerns. Typically this will involve a discussion regarding your intentions for therapy and what you would like to get from the sessions to meet your personal wellness goals. 

What are the fees?

The fee for an individual counselling appointment is $200.00 per 50 minute session (the current recommended fee by the Nova Scotia Association of Psychologists is $210.00. The recommended fee by the Psychologists Association of Alberta is $220.00).

 

Fees are collected at each session. I accept payment in the form of debt, e-transfer and Visa/MasterCard. I am set up to direct bill through Medavie Blue Cross and insurance companies registered with Telus eClaims.

Does insurance cover the fees?

Fees for counselling are not covered by Nova Scotia MSI.

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Many insurance companies will cover some or all of the fees for counselling. It is a good idea to check with your insurance plan to see what coverage is available. 

Expenses for health related services not covered through insurance are income tax deductible.

What is the cancellation policy?

To cancel an appointment please provide 24 hours notice to avoid charges. Missed appointment without 24 hours notice will be charged half of the regular fee. 

(Exceptions to this policy are considered when there is extenuating weather conditions making travel dangerous, illness, etc.)

What is confidential in therapy?

All information disclosed in therapy is held in strict confidence and will not be shared without your consent.

Exceptions where confidentiality can not be maintained include: 

  • When subpoenaed by a court order 

  • If there is a potential or threat for serious harm to oneself or another person

  • If there is suspected abuse or neglect towards a minor, elder, dependant adult, or animal

  • when direct billing your insurance company your name and policy is shared

  • If I am contacted by an insurance company investigating insurance fraud I will provided requested information to verify claim(s)

How is my personal health information managed?

The Personal Health Information Act (PHIA) governs the collection, use, retention and destruction of your personal health information in Nova Scotia. This act recognizes the importance of your individual right to protect your personal health information as well as the need for custodians (Psychologists and other health providers) to collection, use and disclose personal health information to provide, support and manage healthcare. Under this Act the follow policies to note include:

  • This practice follows compliance in the collection, use, retention and destruction of personal health information.​

  • If you request direct billing, the minimal amount needed of personal health information is disclosed to the insurance company for the purpose of payment.

  • You have the right to request access to your information, if you think there is an error than your can request to have it corrected. Under the act, exceptions might include the opinion of the health care practitioners.

  • You will be advised if there is any privacy breach, you have the right to request who has access to your personal health information and make complaints. Lindsay Victor is the PHIA custodian/contact person for this practice.

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For more information about PHIA go to https://novascotia.ca/dhw/phia

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